Lukewarm attention to T-Mobile Lumia 925? Customers complain about lack of information

This Wednesday, July 17th, T-Mobile is set up to launch the aluminum based Nokia Lumia 925—a sis device to the flagship Lumia 920 with improved camera optics and a thinner, lighter shell. But you wouldn't know it if y'all called your Microsoft or T-Mobile Store to find out.

A handful of broken-hearted and futurity Lumia 925 owners have been either calling or stopping by their local Microsoft or T-Mobile stores to observe out more than information about the high terminate Windows Phone—T-Mobile's get-go, for Nokia. Turns out, quite a few are getting shrugs and "we don't take any information" from customer service reps.

Microsoft Stores reportedly don't take anything to say on the device, though they will take your Lumia 1020 pre-order—which is slap-up if you're on AT&T. With T-Mobile, information technology seems that they know more about the Android-based Sony Xperia Z, which likewise launched the aforementioned mean solar day equally the Lumia 925.

From our forums, people are getting frustrated at the lack of information:

"Exactly! I've chatted with T-Mobile reps for iii days straight now and take not gotten any information other than "It volition exist available on July 17th". They don't know the cost or why it doesn't accept anything on its page yet (while the Xperia Z has a nice page with lots of information on information technology)." - Musicman247

"I went today to the MS Store and guess what... they told me they will never become it every bit they will take Sprint instead... as they can't have more 3 carriers in one store???? is that even true?" -mmar1974

"I called my local MS shop today (San Diego-fashion valley) and they didn't accept a inkling. The launch is in two days and they don't know if the telephone will be bachelor. I've had windows phone since the early days of windows phone 7, and I'g getting more and more than disappointed" - heywhitmarsh

Your mileage may vary

For what it's worth, we stopped by our local T-Mobile store here in Huntington, New York. The manager knew the device proper noun and release date for the 925 instructing one of the service reps that "information technology'southward scheduled to launch the 17th but go and double check". Afterwards a few moments, the rep came from the dorsum and said that was launching on Wednesday and they even offered to accept downwards our proper name and number to call united states of america when it'southward available. We did and we're expecting a call at 9am to let us know it'due south at that place (yes, we're buying one).

In other words, how stores will exist handling the launch of the Lumia 925 volition vary. While nosotros all desire Nokia (and Windows Phone) to succeed, getting the message correct early is the key.

So far nosotros'll chalk a lot of this up to anecdotal evidence, though we're curious if you've tried to find more than information on the T-Mobile Lumia 925—take you had success? When we looked at T-Mobile'due south website, we still come across the sign up for more than data, but no landing folio yet. Just it's still early and things may change in the next 48 hours--we hope.

Share your war story in comments or continue the discussion in our forum.

The T-Mobile Nokia Lumia 925 will be on sale for $49 with a two-year service plan ($20 a month) or $529.99 outright.

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